Refund policy.

Our approach

Gifts to The Giant Education Foundation go to work quickly — tuition assistance, faith formation, and the campus St. Gerald students learn in. We also know that mistakes happen, and we correct them. This page explains when a gift can be refunded and how to ask. It covers one-time gifts, recurring gifts, event tickets, and sponsorships.

One-time gifts

One-time gifts are non-refundable. Gifts go to work quickly, and once given, the funds are committed to the families and programs they were given for.

We do correct genuine mistakes. If you were charged twice, charged an amount you did not intend, or a gift was made in error, email info@tgefoundation.org and we will put it right. Please tell us as soon as you notice — the sooner we hear, the simpler it is to resolve.

Recurring gifts

You can cancel a recurring gift at any time by emailing info@tgefoundation.org. Please send your request at least 3 business days before your next scheduled charge so we can stop it in time.

Cancelling stops all future charges. It does not refund a payment that has already been processed — that gift stays at work. If a payment has just gone through in error, the correction described above applies to it.

Event tickets

Tickets to our events — including The Giant Gala — are refundable in full for 30 days from the date of purchase, and in no case within 30 days of the event itself. Whichever of those comes first is the deadline. Inside 30 days of an event we have already committed to the venue and catering based on the expected count, so tickets bought in that window are non-refundable.

Tickets may be transferred to another guest at any time, including after the refund cutoff — just email us the new guest’s name. If you cannot attend and choose not to transfer your ticket, its value remains a donation to the foundation, and we are grateful for it.

Sponsorships

Sponsorship commitments are refundable until your name or logo goes to print. Once recognition materials — programs, signage, banners — are sent to the printer, the sponsorship is non-refundable, because the cost has already been incurred on your behalf. We tell every sponsor the print deadline when the sponsorship is confirmed, so that date is never a surprise.

How to request a refund

Email info@tgefoundation.org with your name, the approximate date and amount of the gift, and the email address you used when giving. We respond to every refund request within 5 business days.

Approved refunds are returned to the original payment method. Depending on your bank, it can take a few additional days for the credit to appear on your statement.

Refunds and your tax receipt

A refunded gift is no longer a charitable contribution, so its tax receipt is no longer valid. When we process a refund we send you a written correction for your records, and the original acknowledgment should not be used to claim a deduction. If you have already filed, please speak with your tax advisor.

Changes & contact

We may update this policy as the foundation grows; the date below reflects the latest version. Questions about a gift or about this policy? Email us at info@tgefoundation.org. How we handle the information you share with us is described in our privacy policy.